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Shipping Policy

Thank you for visiting and shopping at HEUS.COM.MY Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.


Shipment method   Estimated delivery time Shipment cost
POS Laju 3-5 business days RM 10
DHL 2 business days RM 12
JNT  2 business days RM 6

Delivery delays can occasionally occur.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours, after courier service picks up your parcel.


Customs, Duties and Taxes

HEUS.COM.MY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).



HEUS.COM.MY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.